Privacy Policy

This Privacy Policy explains how Mk Gaming Casino handles personal information when you visit the website, create an account, use casino services, contact support or otherwise interact with the site. We aim to handle information carefully, transparently and only for legitimate business, service, security and legal purposes. By using the website, you acknowledge that information may be collected and used as described on this page, subject to any rights and choices available to you under applicable privacy requirements.

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Information we may collect

The information handled by an online casino will depend on how you use the website, the services you request and the information needed to meet security and legal requirements. We try to collect information that is relevant to those purposes and avoid requesting information that is not reasonably needed.

On this page

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Verification information, which may include identity documents, proof of address, information about your age and other details needed to confirm that an account is genuine and eligible to use the services.
Payment and transaction records, including deposits, withdrawals, payment method details, account balances, gaming activity and related transaction information. Payment information may be handled through payment providers, and we may not receive or store every detail held by those providers.
Communications and support information, including messages, enquiries, complaints, feedback and records of interactions with customer support.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language, time zone, general location information and information about how you use the website.
Cookie and similar technology data, including information about visits, page activity, preferences, session security and the way you interact with website features.
Information connected with responsible gambling, account safety, fraud prevention, risk assessment and compliance checks, where this is needed to protect players and the service.

Some information may be collected directly from you, while other information may be generated when you use the website or received from service providers that help with payments, identity checks, security, technology, analytics or customer support. You should provide information that is accurate and keep your account details up to date. If required information is not provided, some account or payment features may not be available.

How and why we use information

Personal information is used to provide, operate and improve the website and casino services. The purposes for using information may include the following:

Creating and administering your player account, including signing you in, maintaining your preferences and providing requested features.
Processing deposits, withdrawals and other account transactions, and keeping accurate financial and gaming records.
Checking identity, age, account ownership and eligibility before or during the use of relevant services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks, and identifying activity that may be unauthorised, misleading, abusive or unlawful.
Providing customer support, responding to questions, investigating complaints and keeping a record of service communications.
Meeting legal, regulatory, court, government, tax, accounting and other official requirements that apply to the operation of an online gambling service.
Monitoring website performance, fixing technical problems, improving usability and understanding general patterns of website use.
Protecting players, the website, payment systems, information systems and other people from security incidents, fraud and misuse.
Sending service messages about accounts, transactions, security, changes to the website or other information needed to administer the services.
Sending marketing communications where permitted and where you have provided any consent that is required. You can withdraw consent to marketing at any time using the method provided in the message or by contacting us.

We may use information where it is needed to provide a service you request, to maintain a secure and reliable website, to meet an applicable obligation, to protect legitimate interests or where you have given consent. The precise basis may depend on the type of information and the reason it is being used. Marketing preferences do not affect essential service communications, which may still be sent when needed for account administration, security or transactions.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website performance and help provide relevant features. Some cookies are necessary for the website or account functions to operate, while others may support analytics or convenience features. Cookie availability and use may change as the website develops.

You can manage, block or delete cookies through the settings in your browser. Blocking certain cookies may affect sign-in, account functions, preferences or other parts of the website. Browser controls may not remove information that has already been collected or stored for a lawful business, security or legal purpose.

Sharing information

Information may be shared with carefully selected providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, security, analytics, communications and customer support. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website or players, investigate suspected fraud or misconduct, enforce applicable terms, respond to a valid legal or official request, or meet an obligation that applies to the business. We do not treat your personal information as a product to be sold to unrelated third parties. If information is processed by a provider in another location, handling may be subject to the requirements and safeguards relevant to that arrangement.

Security

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes and restricted staff or provider access. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may be able to ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information, or withdraw consent for marketing communications. Other rights or choices may also apply, such as asking about how information is used or requesting limits on certain processing.

To exercise your data rights, or to ask a privacy question, email support@mkgamingcasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information that is wrong or incomplete and provide the updated details where appropriate.
For deletion, tell us which information you want removed. Deletion may be limited where information is needed for security, dispute handling, account records or a legal obligation.
To withdraw consent to marketing, email support@mkgamingcasino.wtf or use the unsubscribe option in a marketing message. Withdrawing marketing consent will not normally affect essential account or transaction communications.

We will consider requests in a reasonable manner and respond in accordance with applicable requirements. Some requests may be refused or limited where permitted, for example if fulfilling the request could compromise another person's privacy, weaken security controls, interfere with fraud prevention or conflict with a legal requirement. If we cannot complete a request, we will aim to explain the relevant reason.

Retention, account closure and policy updates

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including providing services, maintaining accurate records, resolving disputes, preventing fraud, protecting security and meeting legal or business requirements. The appropriate period depends on the type of information and why it was collected.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal rights. When information is no longer needed, it may be deleted, anonymised or securely disposed of in line with relevant processes.

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the date it is made available on the website unless a different date is stated. You should review this page from time to time. If a change is significant, additional notice may be provided through the website or by another suitable method.

If you have concerns about how your information is handled, please contact support@mkgamingcasino.wtf so the matter can be reviewed. This Privacy Policy is intended to provide clear general information and does not remove any privacy rights that apply to you.